Policies and Rules

Cedar Springs Health Racquet & Sportsclub 

No Drop-off in Fire Lane:
All drop-off and pick-up of children/members should not occur in front of the building due to fire lane regulations.
Use Dedicated Parking Spots:
Please use dedicated parking spots for the safe entry and exit of your child.

Prohibition:
Outside food and drink are not permitted within the club premises (Cedar Springs Health Racquet & Sportsclub)

Cedar Springs Health Racquet & Sportsclub

Court Bookings and Lessons:
Courts can be booked up to 10 days in advance via the member portal on our website.
Lessons can also be booked 10 days in advance using the same method.
Special Events and Parties:
Contact info@cedarspringsclub.ca for arrangements.

Cancel Registration:
No refunds for cancelled registrations, including COVID-19 cancellations.
Changes to tennis programs must be requested at least two weeks prior to the first day of the session.
Refunds:
No refunds for cancelled registrations.
No Make-Up Classes:
PTA does not provide make-up classes for any missed lessons.

Check-In Responsibility:
Parents or guardians must check in their child(ren) upon arrival, regardless of whether they stay or leave.
Supervision Requirements:
Children 12 years and younger must be accompanied by an adult, except during registered programs, classes, or lessons.
Responsibility Disclaimer:
PTA is not responsible for the behaviour of parents/guardians or children, whether supervised or unattended.
Behavioural Standards:
Disruptive or negligent behaviour may result in immediate removal from the premises.
The facility reserves the right to permanently prohibit entry for disruptive children.
Health Considerations:
Ill children should not be brought to the facility. Parents are encouraged to use their best judgment for everyone's safety.
Support:
Parents are encouraged to support their children but must respect coaches’ authority during practices and matches.

Commitment to Respect:
PTA is dedicated to a respectful and safe environment for all individuals.
Definitions:
Harassment: Unwelcome conduct that creates an intimidating or hostile environment.
Violence: Physical force intended to cause harm or threats of harm.
Responsibilities:
All individuals are expected to treat each other with respect. Management is responsible for enforcing this policy.
Reporting Procedure:
Report incidents to management or designated personnel.
An investigation will be conducted promptly and confidentially.
Confidentiality:
All complaints will be handled with sensitivity and privacy.
Non-Retaliation:
Retaliation against individuals reporting harassment or participating in investigations is prohibited.

Insurance Responsibility:
PTA does not provide insurance. Participants are responsible for their own medical expenses.
Acknowledgment of Risks:
Participants acknowledge inherent risks in athletic activities.
Consent for Medical Treatment:
Consent is given for emergency medical treatment in case of injury or illness.
Waiver of Liability:
Participants waive liability against PTA for medical treatment.
Safety Measures:
Participants must obey safety rules and report any physical problems.

No Responsibility for Lost Items:
PTA will not be responsible for lost, stolen, or damaged articles inside or outside the premises.

Cancellation & Refund Policy:
Rain Forecast:
If rain is forecasted and the camp is canceled with at least 12 hours' notice, we will try to accommodate the extra hours on the following days of camp.
Unpredictable Rain:
In the event of unpredictable rain during camp, activities will continue as planned, and will resume as soon as conditions are safe.
Cancellation:
If you wish to cancel your week of camp, a minimum of 10 days' notice is required for a full refund